Hubble's Customer Portal
Mon, March 21st, 2022
Hubble's customer portal:
Hubble has implemented an easy-to-use, convenient customer portal where you can find your account information, prescription, order history, upcoming deliveries, and easily manage your subscription.
Getting access to customer portal:
- If you don't already have access to our customer portal, you can quickly request access by selecting 'Activate Your Account.'
- Provide the same email you used to set up your subscription or make purchases, and you'll receive an email that walks you through activating your customer portal account.
- It will prompt you to create and confirm your password.
- Once you've set this up, you're ready to log in—use your email and new password on the customer portal login screen, and you'll have access to view and manage your account.
What you'll see once you log in to Hubble's customer portal:
- Orders: You'll have access to your order history and upcoming orders with an estimated delivery date. You'll also have the option to request a Quick Delay of 7 days or an Advance Order—immediately placing an upcoming product order.
- Subscription: You'll be able to view the product you've ordered and the next charge date. Under this section, you'll also have access to altering the frequency of delivery to 14 days, 28 days, 42 days, or 56 days—you can change this frequency as needed. Lastly, you'll be able to view and edit your shipping information—guaranteeing your orders are always sent where you need them.
- Account Info: Your account information tab will show you your shipping address, payment method, name, email, and phone number. You'll be able to edit all of this information to ensure your details are always correct.
- Prescription: Here, you'll view your active, up-to-date prescription and your providing doctor's information. If you need to change or update your prescription, a helpful Hubble email address is provided.
This one-stop customer portal can aid customers with active subscriptions or those that just want to keep tabs on their Frames by Hubble purchases.
If you hit any snags along the way or just have questions our friendly Hubble customer service team is ready to help 24/7 via our Chat Portal. Simply visit Hubble and select the chat icon on the bottom right-hand corner.
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